Privacy Policy
1. Identification.
1.1. Feel The City Group, SL. (hereinafter, FTC); with EIN B90206152; registered office at Almirante Lobo, 2 - 4th Floor, Left, Seville (41001), Seville, Spain; phone +34 600 124 206 (WhatsApp only); and email address info@feelthecitytours.com; is the owner of the website located at the Internet address https://www.tickets-alhambra-palace.com/ and of its social media accounts (hereinafter, Website).
1.2. FTC is the owner of the following social media accounts:
1.3. The person who accesses this Website (hereinafter, the User) confirms that they meet the minimum legal age to give consent in relation to information society services.
1.4. By accessing this Website, the User expressly accepts all the clauses of its legal notice, this privacy policy, and its cookie policy, as well as any specific conditions set out for the use of certain services. If the User does not accept any of the aforementioned clauses, they must refrain from accessing this Website.
2. Processing of personal data as controller.
2.1. Below you will find expanded information regarding the different processing activities carried out by FTC as the data controller.
| Processing related to phone calls. | |
|---|---|
| Who is the controller responsible for your data? | FTC (more information in section 1.1). |
| For what purpose do we process your personal data? | We process the information you provide to us, or authorize access to, for the purpose of managing your purchase of tickets (right of access and complementary services) for the tours offered on this Website and sending you communications related to our services via calls, emails, WhatsApp messages, or SMS. |
| How long will we retain your data? | Personal data are retained while the matter indicated in your call is being handled, or for the minimum time necessary to comply with legal obligations. |
| What is the legal basis for processing your data? | The legal basis for processing your data is your freely given consent or, where applicable, that the processing is necessary for the purposes of the legitimate interests pursued by the controller. |
| To whom will your data be disclosed? | Data are not disclosed to third parties, except with prior authorization, due to a legal obligation, or when strictly necessary to fulfill the purpose. |
| What are your rights when you provide us with your data? | You have the right to lodge a complaint with a supervisory authority, to withdraw your consent, and rights of access, rectification, erasure and portability of your data, restriction and objection to processing, as well as not to be subject to decisions based solely on automated processing of your data, where applicable (more information in section 5). |
| What data must you provide compulsorily? | You are not required to provide any data to contact us by telephone calls. |
| Processing related to emails. | |
|---|---|
| Who is the controller responsible for your data? | FTC (more information in section 1.1). |
| For what purpose do we process your personal data? | We process personal data for the purpose of managing what is indicated in your email. |
| How long will we retain your data? | Personal data are retained while the matter indicated in your email is being handled, or for the minimum time necessary to comply with legal obligations. |
| What is the legal basis for processing your data? | The legal basis for processing your data is your freely given consent. |
| To whom will your data be disclosed? | Data are not disclosed to third parties, except with prior authorization, due to a legal obligation, or when strictly necessary to fulfill the purpose. |
| What are your rights when you provide us with your data? | You have the right to lodge a complaint with a supervisory authority, to withdraw your consent, and rights of access, rectification, erasure and portability of your data, restriction and objection to processing, as well as not to be subject to decisions based solely on automated processing of your data, where applicable (more information in section 5). |
| What data must you provide compulsorily? | You are not required to provide any data to contact us by email. |
| Processing related to participation on social networks. | |
|---|---|
| Who is the controller responsible for your data? | FTC (more information in section 1.1). |
| For what purpose do we process your personal data? | We process the information you provide to us, or authorize access to, for the purpose of managing contacts on social networks. |
| How long will we retain your data? | The personal data you provide to us will be retained while your communication is being handled, or for the minimum time necessary to comply with legal obligations. |
| What is the legal basis for processing your data? | The legal basis for processing your data is your freely given consent. |
| To whom will your data be disclosed? | Data are not disclosed to third parties, except with prior authorization, due to a legal obligation, or when strictly necessary to fulfill the purpose. |
| What are your rights when you provide us with your data? | You have the right to lodge a complaint with a supervisory authority, to withdraw your consent, rights of access, rectification, erasure and portability of your data, restriction and objection to processing, as well as not to be subject to decisions based solely on automated processing of your data, where applicable (more information in section 5). |
| What data must you provide compulsorily? | You are not required to provide any data to contact us through social networks |
| Processing related to the ticket booking section. | |
|---|---|
| Who is the controller responsible for your data? | FTC (more information in section 1.1). |
| For what purpose do we process your personal data? | We process the information you provide to us, or authorize access to, for the purpose of managing your purchase of tickets (right of access and complementary services) for the tours offered on this Website and sending you communications related to this management via calls, emails, WhatsApp messages, or SMS. |
| How long will we retain your data? | Personal data are retained while your ticket booking is being handled, or for the minimum time necessary to comply with legal obligations. |
| What is the legal basis for processing your data? | Data are not disclosed to third parties, except with prior authorization, due to a legal obligation, or when strictly necessary to fulfill the purpose, such as communication to the monument’s managing entity. |
| To whom will your data be disclosed? | Data will not be disclosed to third parties, except due to legal obligation or your prior authorization. |
| What are your rights when you provide us with your data? | You have the right to lodge a complaint with a supervisory authority, to withdraw your consent, and rights of access, rectification, erasure and portability of your data, restriction and objection to processing, as well as not to be subject to decisions based solely on automated processing of your data, where applicable (more information in section 5). |
| What data must you provide compulsorily? | The fields in the form marked as mandatory must be completed for security reasons; if these fields are not completed, it will not be possible to submit the information request. |
| Processing related to information requests. | |
|---|---|
| Who is the controller responsible for your data? | FTC (more information in section 1.1). |
| For what purpose do we process your personal data? | We process the information you provide to us, or authorize access to, for the purpose of handling your information request. |
| How long will we retain your data? | Personal data are retained while your ticket booking is being handled, or for the minimum time necessary to comply with legal obligations. |
| What is the legal basis for processing your data? | The legal basis for processing your data is that it is necessary to take pre-contractual measures at the data subject’s request. |
| To whom will your data be disclosed? | Data will not be disclosed to third parties, except due to legal obligation or your prior authorization. |
| What are your rights when you provide us with your data? | You have the right to lodge a complaint with a supervisory authority, to withdraw your consent, and rights of access, rectification, erasure and portability of your data, restriction and objection to processing, as well as not to be subject to decisions based solely on automated processing of your data, where applicable (more information in section 5). |
| What data must you provide compulsorily? | The fields in the form marked as mandatory must be completed for security reasons; if these fields are not completed, it will not be possible to submit the request to keep you informed. |
3. Social networks.
3.1. By accessing FTC’s social media accounts, the User accepts the processing of their personal data by those platforms in accordance with their privacy policies:
4. Warranty.
4.1. The User guarantees that the data provided are true, accurate, complete and up to date, and is responsible for any damage or loss, direct or indirect, that may be caused as a result of failing to comply with this obligation.
4.2. If the data provided belong to a third party, the User guarantees that they have informed that third party and obtained their authorization to provide their personal data to FTC.
5. Rights
5.1. The rights available to the User as a data subject include:
- Right of access: the right to obtain confirmation as to whether or not personal data concerning you are being processed and, where that is the case, the right of access to the personal data.
- Right to rectification: the right to obtain without undue delay the rectification of inaccurate personal data concerning you, and to have incomplete personal data completed, including by means of an additional statement.
- Right to erasure: the right to obtain without undue delay the erasure of personal data concerning you.
- Right to restriction of processing: the right to obtain the restriction of processing of data.
- Right to data portability: the right to receive the personal data concerning you in a structured, commonly used and machine-readable format and to transmit those data to another controller without hindrance from the controller to which the data have been provided.
- Right to object: the right to object at any time, on grounds relating to your particular situation, to processing of personal data concerning you.
- Automated individual decision-making, including profiling: the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
- Right to withdraw consent: the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
5.2. The User may exercise their rights before FTC by writing to reservas@feelthecitytours.com.
Consent for the use of cookies.
To ensure our website functions correctly, we use cookies. To obtain your valid consent for the use and storage of cookies in the browser you use to access our website and to document it properly, we use a consent management platform: CookieFirst. This technology is provided by Digital Data Solutions BV, Plantage Middenlaan 42a, 1018 DH, Amsterdam, Netherlands. Website: https://cookiefirst.com, referred to as CookieFirst.
When you access our website, a connection is established with the CookieFirst server to allow us to obtain your valid consent for the use of certain cookies. CookieFirst then stores a cookie in your browser so that only those cookies to which you have consented are enabled and to document this properly. The processed data are stored until the predefined retention period expires or until you request the deletion of the data. Notwithstanding the foregoing, certain mandatory statutory retention periods may apply.
CookieFirst is used to obtain the legally required consent for the use of cookies. The legal basis for this is Article 6(1)(c) of the General Data Protection Regulation (GDPR).
On our website, we also use Google cookies to analyze traffic and improve the user experience. These cookies collect information about how visitors use our site, which helps us optimize it. The information collected by these cookies may include data about your device, browser, and activities on our website.
For more information on how Google uses cookies and how you can manage cookie settings, we recommend visiting the Google Privacy Policy.
Data Processing Agreement
We have entered into a data processing agreement with CookieFirst. This is a contract required by data protection law, which ensures that the data of visitors to our website are processed only in accordance with our instructions and in compliance with the GDPR.
Server log files
Our website and CookieFirst automatically collect and store information in so-called server log files, which your browser automatically transmits to us. The following data are collected:
- Your consent or its withdrawal
- Your anonymized IP address
- Information about your browser
- Information about your device
- The date and time you visited our website
- The URL of the web page where you saved or updated your consent preferences
- The approximate location of the user who saved their consent preferences
- A universally unique identifier (UUID) of the website visitor who clicked the cookie banner