Terms and Conditions
1. Identification.
1.1. The Walker Tours LLC (hereinafter referred to as TWT); with EIN 37-2091569; registered office at 1000 N. West Street, Suite 1200, Wilmington, Delaware, 19801, United States of America; phone +13027728277 | +17867617802 (Only WhatsApp); and email address info@thewalkertours.com; is the owner of the website located at the Internet address https://www.tickets-alhambra-palace.com/ and its social media accounts (hereinafter referred to as the Website).
1.2. TWT is the owner of the following social media accounts:
1.3. The person accessing this Website (hereinafter referred to as the User) assures that they are of legal minimum age to give consent regarding information society services. Otherwise, the User must refrain from accessing this Website.
2. Purpose.
2.1. These terms and conditions aim to regulate the relationship between TWT and the User regarding access to this Website and the electronic contracting of services consisting of the purchase of tickets (access rights and complementary services) for the tours offered on this Website (hereinafter referred to as Services).
By accessing this Website or contracting Services, the User expressly accepts all the clauses of these terms and conditions, its privacy policy, and its cookie policy, as well as all those specific conditions collected for the use of certain services. In case of not accepting any of the mentioned clauses, the User must refrain from accessing this Website and from contracting the Services.
2.3. By accessing TWT's social media accounts, the User undertakes to comply with their terms and policies:
2.4. The User undertakes to comply with any legal provisions applicable to access to this Website or the contracting of the Services.
2.5. TWT reserves the right to change these terms and conditions at any time, so it is the User's responsibility to review them before accessing this Website or contracting the Services.
3. Minors.
3.1. Contracting Services by minors is prohibited.
3.2. TWT reminds Users who have minors in their care that it is their sole responsibility to determine which services and content are appropriate for the age of these minors and that there are computer programs that allow filtering and blocking access to certain content and services.
4. Content.
All the content on this Website is protected by intellectual and industrial property regulations. The total or partial reproduction, use, exploitation, distribution, and commercialization of any content on this Website requires authorization from PanchoTours. Content not owned by PanchoTours that may appear on this Website belongs to their respective owners, who are responsible for any authorizations to third parties.
5.2. Regardless of their intended purpose, the total or partial reproduction, use, exploitation, distribution, and commercialization of any content owned by this Website always requires prior written authorization from TWT.
4.1. The content made available to the User on this Website comes from both its own sources and third parties.
4.2. TWT strives to provide the highest quality content and keep it reasonably up-to-date, but does not guarantee the usefulness, accuracy, completeness, relevance, and timeliness of the content.
4.3. The inclusion of content on this Website does not constitute the provision of professional advisory services by TWT to the User in any way.
4.4. TWT advises the User not to make decisions based on the information contained in the content of this Website without obtaining appropriate professional advice.
4.5. TWT reserves the right to change the content at any time.
5. Intellectual Property.
5.1. All content on this Website is the property of TWT or has been assigned to it by its respective owners and is duly protected by intellectual property regulations (copyright and trademarks).
5.2. Regardless of their intended purpose, the total or partial reproduction, use, exploitation, distribution, and commercialization of any content owned by this Website always requires prior written authorization from TWT.
5.3. Content not owned by TWT that may appear on this Website belongs to their respective owners, who are responsible for any authorizations to third parties.
6. Use.
6.1. The User voluntarily and expressly accepts that the use of this Website is always at their sole and exclusive responsibility.
6.2. The User agrees not to engage in any conduct that could harm the image, interests, and rights of TWT or third parties, or that could damage, disable, or overload this Website, or that could in any way hinder its normal use.
6.3. TWT reserves the right to deny or withdraw access to this Website or to prevent the contracting of Services without prior notice, at its own initiative or at the request of a third party, to Users who breach these clauses or any specific conditions established for the use of certain services.
6.4. The User must provide personal data for the contracting of Services. The User will be responsible for providing accurate and lawful information. As a result of the contracting, the User may be provided with a password for which they will be responsible, committing to its diligent and confidential use.
6.5. The User agrees to make lawful, appropriate, and responsible use of the content and services that TWT offers through this Website.
6.6. TWT reserves the right to remove any comments and contributions that violate the dignity of the person, are discriminatory, xenophobic, racist, pornographic, harmful to youth or childhood, public order, or public safety, or that, in its judgment
7. SPAM.
7.1. The User is strictly prohibited from taking email addresses from this Website for the purpose of sending advertising or promotional communications without having been previously requested or expressly authorized by the recipients.
8. Responsibilities.
8.1. TWT will take all actions within its power to ensure the proper functioning of this Website. However, considering the nature of the Internet and that the operation of this Website may depend on the intervention of third parties, TWT is not responsible for any inconveniences that may be caused to the User due to its improper functioning.
8.2. TWT disclaims any responsibility for information published by third parties on this Website.
8.3. TWT assumes no responsibility for the contents of third parties to which this Website redirects.
8.4. In the event that the User believes that there is any content on this Website that may be illegal, they must notify it by email to the address .
8.5. Due to the nature of the Internet, TWT cannot guarantee the absence of elements that may disrupt your computer system or that of the User, so it assumes no responsibility for any damages and losses of any nature that may result from these disruptions.
9. Booking Process.
- Accept the Cancellation and Refund Policy.
- Accept the Website and Services Usage Policy.
- Confirm that they have read, understood, and accepted the ticket delivery policy.
- Explicitly accept that certain services do not allow cancellations or refunds.
These conditions must be accepted through an affirmative action (such as ticking checkboxes and/or pressing a confirmation button) during the purchase process.
Without this explicit acceptance, the booking cannot be completed or considered valid.
These Terms and Conditions are available in Spanish, English, French, Italian, and German.
All bookings are subject to:
- The express acceptance by TWT.
- The actual availability of the selected service or product.
The User will select on the website the desired tourism service or product, indicating:
- The date and time of the activity.
- The number of participants, distinguishing between adults and children by age.
Then:
- They must complete a form with their personal information (full name, phone number, and valid email).
- They will be redirected to the payment gateway to select a method and complete the transaction.
- Before completing the payment, they must explicitly accept all the policies mentioned in point 9.
Once the payment is successfully made:
- The User will receive a confirmation email with the booking details.
- This email constitutes the binding contract between the User and TWT (hereinafter, the “Contract”).
TWT reserves the right not to accept the booking in case of:
- Errors in payment validation.
- Incorrect or incomplete data provided by the User.
- Breach of the Terms and Conditions or any other applicable policy.
Before completing the payment and finalizing the booking, the User must:
- Fill out a form with the personal data of all participants in the booking (name, surname, and other required fields).
This step is essential and prior to purchase confirmation.
The monument access tickets are nominative, personal, and non-transferable and will only be issued with complete and verified information.
If the User provides incorrect, incomplete, or false information, TWT is not responsible for the non-issuance of tickets or the inability to access the monument. In such case, the User will not be entitled to any refund, modification, or access.
Monument access tickets will be sent to the email provided by the User within the following timeframes:
- Up to 24 hours before the start of the booked activity.
- For bookings made less than 24 hours in advance, tickets may be sent up to 1 hour before the activity starts.
This delivery policy is clearly communicated during the purchase process and must be expressly accepted by the User to complete the booking.
To guarantee availability, TWT may acquire tickets for a time different from the one initially selected, always within a reasonable range.
The User is responsible for:
- Reviewing the final time indicated on the tickets.
- Arriving punctually.
Failure to appear at the assigned time does not entitle the User to a refund.
The User is responsible for:
- Providing a valid email address.
- Checking their inbox and spam folder.
In case of an error in the email address or inability to receive emails:
The booking will be considered invalid and non-refundable.
TWT is not responsible for errors arising from the information provided by the User.
10. Payments
10.1. The following methods are allowed for the payment of Services:
- PayPal Account
- Credit card through Stripe
- Google Pay
- Apple Pay
The User who makes any payment for Services through PayPal accepts the legal agreements for PayPal services.
The User who makes any payment for Services through Stripe accepts the legal agreements for Stripe services.
The User who makes any payment for Services through Google Pay accepts the legal agreements for Google Pay services.
The User who makes any payment for Services through Apple Pay accepts the legal agreements for Apple Pay services.
11. Prices.
- Guided tours,
- Personalized assistance during the booking process,
- Added-value services during the customer purchase experience,
- Ticket management and processing,
- Services related to the payment process,
- As well as our company's own commercial margin.
12. Cancellation, Withdrawal and Refund Policy.
- Once the purchase is made, no cancellations, modifications, or refunds are allowed.
- This policy is clearly stated during the purchase process and must be expressly accepted before completing payment.
- Issued access tickets are final, nominative, and non-transferable.
In accordance with Directive 2011/83/EU, Article 16, point l):
"The right of withdrawal does not apply to contracts for the provision of leisure services if the contract provides for a specific date or period of performance."
Therefore, the User may not withdraw from the contract once the purchase of our dated services has been completed.
Failure to appear or late arrival at the beginning of the activity does not entitle the user to a refund.
Failure to present the required identification (ID, passport or others) when requested by the monument will result in denial of access without refund.
Access tickets are only issued with the complete and correct data provided by the User during the booking process.
A refund will only be granted in the following cases:
Official cancellation of the visit by the monument, provided that the monument itself processes or accepts the refund.
Administrative errors attributable to the monument provider or TWT's management.
In these cases, the refund will be issued using the original payment method, and will never include handling or service fees.
The User acknowledges and agrees that access tickets to the monument will be delivered up to 24 hours before the start of the booked activity, as stated during the purchase process, in the booking confirmation, and in Article 9 of these Terms and Conditions.
Therefore:
Non-receipt of the ticket before this deadline does not constitute a breach by TWT.
Any claim or dispute initiated before the stated delivery deadline will be considered invalid, as the User expressly accepted this policy during the purchase process.
A voucher equal to the amount paid will be offered, valid for 2 years, for use on any other service offered by TWT.
info@thewalkertours.com
13. User Obligations and Access Conditions.
14. Complaints.
14.1. In the event that the User wishes to make a complaint to TWT, they can send it to the email address .
14.2. To process a complaint, the User must provide their full name, contact email, and an explanation of the facts that motivate the complaint. They must also provide any supporting documentation or evidence that they consider appropriate.
14.3. TWT will respond to the User's complaint within a maximum period of one (1) month from receipt.
14.4. The User can also file complaints with the relevant consumer protection authorities.
15. Applicable Law and Jurisdiction.
15.1. These terms and conditions are subject to the legislation of the United States.
15.2. Any dispute, controversy, or claim arising out of or relating to these terms and conditions will be submitted to the courts and tribunals of the United States.
15.3. In the event that the User resides outside the United States, the courts and tribunals of the United States will have exclusive jurisdiction over any dispute, controversy, or claim arising out of or relating to these terms and conditions.
16. Contacts.
16.1. To contact TWT, you can do so through the following means: